FREQUENTLY ASKED QUESTIONS

Who can refer to Midwest Center?

A parent, mental health professional, teacher, probation office, department of children services, anyone who is involved in the life of a child in need of our services can call for information, tour or free assessment.

Will insurance pay for services?

We accept most insurance coverage. If you are not sure if your insurance will cover our services, please call us and we can help guide you through the process of insurance certification and benefits eligibility. Our intake office can help coach you through requesting benefits from your employer if applicable. Please read our Insurance/Managed care Troubleshooting Guide for Parents.
 

Will Medicaid pay for services?

Yes as long as it is not package C. The Medicaid criteria for admission is that the child must have had at least 2 inpatient stays at an acute care hospital.

What is the average length of stay?

The average length of stay is five months. Some residents may stay shorter or longer depending on the clinical need. The actual length of stay is determined by the client’s needs and the treatment team.
 

Do we use mechanical restraints or seclusions?

No. We never use any form of mechanical restraints or seclusion. We do use Bridge Building Control Techniques, a unique and comprehensive training program of verbal and physical interventions. This program is to provide for the care, welfare and security of everyone involved in a potential crisis situation.
 

What aftercare programs are available?

If your child was referred by a mental health professional or community mental health association, we will refer your child back to those professionals for aftercare services. Our therapists work with each child’s family to arrange for the most appropriate follow up care. For example, we will help you make an appointment for aftercare services before your child leaves our facility.
 

What should I bring with me to Midwest Center for Youth and Families?

Casual clothing (wash and wear depending on the season). Personal items from home may come with your child. For a complete list see our Parent Handbook.
 

If I need to reach someone on the weekend or in the evening, how do I contact Midwest Center for Youth and Families?

We are open 24 hours seven days a week. Please call 1-888-629-3471 and a staff member will receive your call.