Commitment to Service Excellence

Midwest Center for Youth and Families employees are committed to making every interaction with children, families and service providers we serve a “WOW” experience by demonstrating the following Service Excellence behaviors:

Treat Everyone As a Guest

• Make a positive first impressions and continue that positive impression through ongoing efforts

• Anticipate the needs and expectations of all people we serve

•Always ask if there is anything else we can do


Demonstrate Professionalism and Excellence in the Things We Do

• Deliver excellence that goes beyond facility and individual job responsibility

• Be proud to sign my name to what I do

• Demonstrate professionalism in how we look, what we do, and what we say

• Hold ourselves accountable – by being a positive role model


Practice Teamwork

• Employees participate in decision-making and process improvement activities, regardless of their level within our facility

• Employees communicate effectively with one another and the customers we serve

• We focus on the issue, not the person, when resolving conflicts